How we work together.

Half up front, half when it’s live. When you’ve paid in full, the site is yours: the code, the domain, the accounts, all of it, with no subscription keeping it online. We’ll show your project in our portfolio unless you ask us not to. If something goes wrong, what you can recover is limited to what you paid us.

This box is a summary, not the agreement. The sections below are.

Who these terms are with

JRD Animation is the trading name of JRD Animation LLC, a Florida limited liability company based in Orlando, Florida, United States. By signing an agreement with us, or by accepting a quote from us in writing, you’re agreeing to what’s on this page.

Where you’ve signed a separate agreement with us for a project, that agreement and this page work together. If the two cover the same subject and cannot be read together, the signed agreement governs for that project, and this page fills in everything the agreement does not cover.

If you hire us through Fiverr, Fiverr’s terms govern that order, not these. Fiverr handles the payment, the dispute process and the buyer protection, and where their terms and ours conflict, theirs win for that order. These terms cover work engaged directly with us.

What we do

We design and build websites, move existing sites off platforms like Squarespace, Wix and WordPress, build web applications, make changes to sites already running, run online booking for businesses (section 11), and run online shops for stores (section 12). What’s included at each price is set out on the pricing page, and the version of that page in effect when you accept a quote is the one that applies.

Quotes and prices

Prices on the pricing page are for the scope described there. Anything outside that scope is quoted separately before it’s built, and you will not receive an invoice for work you didn’t agree to.

A quote is valid for 30 days. Prices are in US dollars and don’t include any sales tax that may apply.

Starting, and what we need from you

Work starts when the deposit is paid and you’ve given us what the project needs: copy, images, logos, product details, and access to any accounts we have to touch.

Delivery times are business days, and the clock starts when we have those materials, not when the deposit clears. If we’re waiting on you, the clock pauses; it restarts when the material arrives. This isn’t a penalty, it’s arithmetic. We can’t build a page around content we don’t have.

If a project goes quiet on your side for more than 30 days, we may set it aside and pick it up when you’re ready, subject to what else is booked by then.

Payment

50% to start, 50% before launch. The final payment is due when the site is finished and you’ve reviewed it, not weeks after it’s live.

The deposit is what reserves your place in our schedule. It stops being refundable on the earlier of two days: the day we start work, or 14 days after you pay it. The second one is there because the time is held for you either way, whether or not your materials have arrived yet.

Invoices are due on receipt. Work may pause on invoices more than 14 days overdue.

Revisions

Each tier includes the number of revision rounds shown on the pricing page. A round is a consolidated set of changes, not each change sent one at a time.

Where a tier says unlimited, that means unlimited rounds within the agreed scope while the project is running. It is not a standing entitlement once the project is finished and paid for. After that, changes are handled under a maintenance plan or at the pay as you go rate.

Revisions cover refining what was agreed. Changing what was agreed is new work, and we’ll quote it before starting. A different structure, a new section, or a redesign after approval are all changes rather than revisions.

Who owns what

On final payment, the finished site is yours. The design, the code, the content, the domain and the accounts transfer to you. You can move it, edit it, hand it to another developer, or have us never touch it again. Nothing we build requires a subscription to us to stay online.

Until you have paid in full for the work we have delivered, we retain ownership of it. On a project that runs to completion, that means the final payment. On a project you cancel part way through, it means the cancellation invoice in section 14. Either way, paying for what you received is what transfers it to you.

Two carve-outs, stated plainly rather than buried:

• Third-party components. Fonts, libraries, plugins and stock images stay under their own licenses, which pass to you on their own terms. We’ll tell you if a project depends on one that costs money.
• Our own tools. The editor we install, and the internal code and methods we reuse across projects, remain ours. You get a perpetual, unrestricted right to use them as part of your site, including after we stop working together. What you can’t do is resell them as a product of your own.

You keep everything you gave us: your content, your images, your trademarks. You confirm you have the right to use what you send us, since we build with it on that basis.

Showing the work

We may show your project in our portfolio, in case studies and in marketing, including screenshots and a description of what was done. If you’d rather we didn’t, say so and we won’t, before, during or after the project, no reason needed.

Hosting, domains and third-party services

Sites are deployed to third-party hosting, and domains are registered with third-party registrars. Where you already hold an account, it stays yours throughout. Where we set one up for the build, we may hold it while the project runs, and we tell you which ones those are. On final payment every account your site depends on is transferred into your name, and from then on it belongs to you.

Their own terms apply to them, and their fees, domain renewal and any paid tier you choose, are yours to pay from the point they are in your name.

We’re not responsible for outages, price changes or policy changes at a provider we don’t control. We’ll help you deal with them.

Maintenance plans

Care and Partner plans are billed monthly and cancel any time. Cancel before the next billing date and you’re not charged again. There is no minimum term and no cancellation fee.

Included hours are added each month: 4 on the Care plan and 10 on the Partner plan. Unused hours roll over to the next month, up to a total of 10 hours available at a time on the Care plan and 20 on the Partner plan; hours past that cap are not added. Rolled-over hours have no cash value and end when the plan is cancelled. Work beyond the hours available is billed at the pay-as-you-go rate, quoted before it’s done.

Cancelling a plan doesn’t affect your ownership of your site. It carries on exactly as it is.

Online booking

JRD Booking is our online booking service: a booking button and page on your website, plus a booking page of your own at book.jrdanimation.com, run and hosted by us. The plans on the pricing page are billed monthly and cancel any time. Cancel before the next billing date and you’re not charged again. There is no minimum term and no cancellation fee. Setup is a one-time charge, unless it comes free with your project as the pricing page says.

Your customers’ bookings are your data. The bookings, and what your customers give when they book (names, contact details, times and their answers to your questions), belong to you. We hold and process them on your behalf and on your instructions, only to run your booking page, send its emails and keep your calendar right. We don’t use them for anything of our own, we don’t contact your customers except to send your booking emails, and we never sell them.

Your rules are yours. The services, prices, hours, cancellation cutoff and policies on your booking page are set by you, and so are the questions it asks. You’re responsible for honoring the bookings it takes, and for not asking customers for anything you have no business collecting, such as health information, card numbers or government ID numbers. We don’t offer booking for medical or therapy appointments.

We keep booking running around the clock and are alerted when it isn’t, but it runs on third-party providers and the internet, and nobody can promise a service that is never down. If it goes down, we fix it as fast as we can and tell you what happened. Section 15 limits our liability for it the same way it does for everything else.

We may change the monthly price with at least 30 days’ notice by email, and you can cancel before the change takes effect.

If an invoice for booking is more than 14 days overdue, we may pause your booking page until it’s paid. Bookings already made stay as they are.

Booking ends at the close of the last month you paid for. Your website keeps running exactly as it is; only the booking stops. Before then, or within 90 days after, ask and we send you every booking and customer as a spreadsheet. For those 90 days your bookings and your customers’ details are kept off your booking page and not used for anything, so you can pick up where you left off if you come back. After 90 days we delete them from JRD Booking, and they leave our backups as those cycle out. If you’d rather we delete them sooner, ask and we will.

Online shop

JRD Shop is our online shop service: shop pages on your website, the stock count behind them and the JRD Shop app, run and hosted by us. The plans on the pricing page are billed monthly and cancel any time. Cancel before the next billing date and you’re not charged again. There is no minimum term and no cancellation fee. Setup is a one-time charge, unless it comes free with your project as the pricing page says.

Your shop’s data is yours. Your products, prices, stock and orders, and what your customers give when they order or ask to pick something up (names, contact details, shipping addresses and notes), belong to you. We hold and process them on your behalf and on your instructions, only to run your shop pages, the app, your stock count and your shop’s emails. We don’t use them for anything of our own, we don’t contact your customers except to send your shop’s emails, and we never sell them.

Payments run through your own Stripe account, opened in your business’s name and paid out to your bank. Stripe’s own terms and fees apply between you and Stripe, and we take no commission on your sales. Card details go only to Stripe; we never see or store them. Your prices, sales tax, shipping, returns and refunds are yours to set and handle, and so is honoring the orders and pickup requests your shop takes.

We look after JRD Shop and fix problems as fast as we can, but it runs on third-party providers and the internet, and nobody can promise a service that is never down. If it goes down, we fix it and tell you what happened. Section 15 limits our liability for it the same way it does for everything else.

We may change the monthly price with at least 30 days’ notice by email, and you can cancel before the change takes effect.

If an invoice for the shop is more than 14 days overdue, we may turn off online orders on your website until it’s paid. Orders already paid stay as they are, and the app keeps working.

The shop ends at the close of the last month you paid for. Your website keeps running; only the shop pages and the app stop. Before then, or within 90 days after, ask and we send you your products, stock, orders and customer details as a spreadsheet. For those 90 days your shop’s data is kept off your website and not used for anything, so you can pick up where you left off if you come back. After 90 days we delete it from JRD Shop. If you’d rather we delete it sooner, ask and we will.

Fixing what’s broken

If something we built doesn’t work as agreed, tell us within 30 days of launch and we’ll fix it at no charge.

Launch means the earlier of two days: the day your site first answers on the address it is meant to live at, or 14 days after we hand it over and tell you it is ready. The second one is there so that a finished site left unpublished for months does not leave the clock running indefinitely.

That covers defects in our work. It doesn’t cover changes you want, breakage caused by someone else editing the site, or a third-party service changing underneath it. And it isn’t a promise about outcomes. We can build you a good site, but nobody can promise it will produce a particular amount of traffic, ranking or revenue, and we don’t.

Cancelling a project

You can cancel any time. You pay for the work completed up to that point, and once that invoice is paid, that work is yours on the same terms as section 07.

Work completed is valued at our published pay as you go rate of $60 an hour for the hours actually worked, and it will never come to more than the tier price you agreed. Your deposit counts toward it. If the hours come to less than the deposit, the deposit is not refunded, because what it paid for was holding the time. If they come to more, we invoice the difference.

We can cancel too, if the scope has drifted beyond what was agreed, if we’re not getting what we need to continue, if invoices go unpaid, or if we’re asked to build something we’re not willing to build. In those cases the two paragraphs above apply exactly as they would if you had cancelled.

If we cancel for any other reason, we refund everything you have paid beyond the value of the hours worked, and that includes refunding out of the deposit.

Limits on liability

To the extent the law allows, our total liability for anything connected to a project is limited to the amount you paid us for it, and we’re not liable for indirect losses such as lost profit, lost data or lost business, even where we were told they were possible.

Nothing here limits liability that can’t be limited by law.

Confidentiality

Anything you share that isn’t public, we keep to ourselves, and we expect the same of what we share with you. This survives the end of a project. It doesn’t cover information that was already public, or that we’re required to disclose by law.

Governing law

These terms are governed by the laws of the State of Florida and the federal laws of the United States that apply there, without regard to conflict-of-law rules. Disputes go to the state or federal courts located in Orange County, Florida, and both of us agree those courts have jurisdiction.

Before anyone goes near a court, email hello@jrdanimation.com. Almost everything is solvable in an email thread and considerably cheaper there.

Changes to these terms

We may update these terms. The version in effect when you accept a quote is the version that governs your project. A later change doesn’t reach back and alter a project already agreed. The date at the top shows when this page last changed.