JRD Animation STUDIO
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FAQ

The questions people actually ask.

Mostly about money, ownership and whether anything breaks. Fair enough — those are the ones that matter.

JUMP TO A SECTION
01 · OWNING IT02 · PRICES AND PROCESS03 · MOVING OFF A PLATFORM04 · APPS05 · AFTER IT’S LIVE06 · SOCIAL MEDIA AND ADS07 · ONLINE BOOKING08 · ONLINE SHOP

01 · OWNING IT

Do I have to pay a monthly fee to keep my site online?

No. That’s the entire point. Your site is hosted on infrastructure that’s free at your traffic level, and you own the code. The only ongoing cost is your domain name — roughly $10 to $20 a year, paid to the registrar, not to us.

Who owns the site when it’s finished?

You do. On final payment the design, the code, the content, the domain and the accounts are yours. Nothing we build needs a subscription to us to stay online, and nothing stops working if you never speak to us again.

Can I really edit it myself?

Yes. You get a login to an admin panel where you click the text on the page and type over it, drag and drop images, and reorder sections. If you can use email, you can use it. We walk you through it on a call before handover.

What if I want to take it to another developer later?

Take it. The code is standard and documented, not something proprietary you’d need us to decode. That’s deliberate — a site you can’t leave with isn’t really yours.

02 · PRICES AND PROCESS

Are the prices on the pricing page the real prices?

Yes. That’s what you pay, and it’s the same whether you go direct or through Fiverr. Anything outside the scope described there gets quoted before it’s built — you won’t get an invoice for work you didn’t agree to.

Why is this cheaper than an agency?

Because you talk to the person building it, every time. No account manager in between and no junior quietly doing the work. Ten-plus years of production craft paired with AI compresses timelines agencies quote in months.

Do you use AI to build this?

Yes, and we’re upfront about it. We scope it, architect it, debug it, test it and ship it. AI is how we move fast; the judgment and the accountability are ours. Everything is reviewed and shipped by the person who built it.

What do you need from me before work starts?

Your content, images and logo, plus access to any accounts we have to touch. Delivery times are business days and the clock starts when we have those — not when the deposit clears. If we’re waiting on you, the clock pauses.

What if I don’t like the design?

Revisions are included in every tier. We also show you a direction before building the whole thing, so a mismatch gets caught in the first few days rather than at the end.

How do payments work?

Half up front to start, half when it’s live and you’ve seen it. Direct projects are invoiced by us. Fiverr orders go through Fiverr, with their payment handling and buyer protection.

03 · MOVING OFF A PLATFORM

Will my site go down during the move?

No. Your existing site stays live for the whole build. We only switch the domain after you’ve seen and approved the new one, and DNS is staged so the cutover is close to instant.

Will my email break?

No, and this is the part most people get wrong. Email records are separate from website records. We map your mail setup before touching anything, carry the records across, and verify delivery afterward. We also add SPF and DMARC, which most small business domains are missing entirely.

Will I lose my Google rankings?

We set up redirects from your old URLs to the new ones, keep your page structure and content intact, and improve load speed — which Google rewards. Nothing about the move should hurt you.

What if my platform account has already expired?

Not a problem. We’ve rebuilt a site from an archived copy when the live one was already down. Tell us the situation and we’ll work with what exists.

Is my content actually mine to move?

Yes. Your text, your images and your products belong to you. The platform’s templates and their proprietary code don’t — which is why we rebuild rather than copy.

04 · APPS

Can you get my app into Google Play?

Yes, we’ve done it with our own product. iOS is possible, but talk to us first about your timeline — Apple’s review process adds real time that nobody controls.

My idea isn’t fully formed yet. Should I still get in touch?

Yes. Half of this work is figuring out what to build and what to leave out. Describe it and we’ll scope it together, at no cost and with no obligation.

Who owns the code for an app?

You do, completely, on delivery. It goes into a repository under your account. No license, no lock-in, no dependency on us.

05 · AFTER IT’S LIVE

What if something breaks right after launch?

If it’s a defect in what we built, tell us within 30 days of launch and we fix it at no charge.

Do you do ongoing maintenance?

Only if you want it. You can pay by the hour when something comes up, or take a monthly plan for a set number of hours and monitoring. Most clients don’t need either, because they can edit the site themselves. Cancelling a plan never affects your site — it carries on exactly as it is.

Can you take over a site somebody else built?

Usually. It depends what it’s built on and whether we can get proper access. Send us the link and you’ll get a straight answer either way.

06 · SOCIAL MEDIA AND ADS

What do you do for my social media?

Each month we plan your posts, edit your photos and short videos into them, write the captions and post to every connected account at once, after you approve them. If you want ads, we set them up on your own ad account, check them every week and send a monthly report with posts, reach, leads, spend and hours used.

Can you make photos and videos if I don’t have any?

Yes. Besides editing what you send, we can create images and short videos for your posts and ads with generative tools. They set a scene, a season or an idea. They are never passed off as a real job, product or customer, and you approve every one before it posts.

What does social media help cost?

$60 an hour, and a steady month usually takes 6 to 8 hours. Pay monthly for the hours used, never more than 8 a month without your OK, or prepay 8 hour blocks for $480. Up to 4 accounts are included; each one after that is $6 a month.

Who pays for the ads?

You do, straight to Meta or Google from your own card, inside a monthly budget we agree in writing. We set the ad account’s spending limit to that budget. Ad money never passes through us and never appears on our invoice.

07 · ONLINE BOOKING

How does online booking work?

We put a booking button and page on your website, in your colors. Customers pick a service, a person if you have a team, and an open time, then get a confirmation email with a calendar file and a reminder before the appointment. They can move or cancel from that email. You get an email for every new booking and every change, and you run your day from the JRD Booking app on your phone: today’s bookings, your calendar, your customers and the bookings you add yourself. It all works in English and Spanish.

What does online booking cost?

$19 a month for one person’s calendar, or $39 a month for a team of up to 5, plus $5 a month for each person after that. Setup is $99 once, and free with a Business or Complete website or a Standard or + Store & Email migration. No commission and no per-booking fees.

Does it work with my Google Calendar?

Yes. Each person on your team can connect their own Google Calendar. Times they’re busy there aren’t offered to customers, and each booking shows up in their calendar, then moves or disappears when it changes. JRD Booking only sees when they’re busy, never what their events are. It’s included on both plans at no extra cost.

What happens if I stop paying for booking?

Booking stops at the end of the last month you paid for. Your website keeps running exactly as it is, and you take every booking and customer with you as a spreadsheet.

Can I try it before I sign up?

Yes. A demo booking page for a made-up detailing business is live at book.jrdanimation.com/brightline-demo. Book a time on it to see exactly what your customers would see, confirmation email included.

08 · ONLINE SHOP

How does JRD Shop work?

We put shop pages on your website, in your brand, reading from one stock count for your warehouse, your stores and the website. Customers buy online and pay through your own Stripe account, or ask a store to set an item aside for pickup, which holds it online for 24 hours. You run it from the JRD Shop app on your phone: pickup requests, stock at every location, counts, deliveries, moves between locations, fixes with a reason, History, scanning with the camera or a Bluetooth scanner, barcode labels and a low stock list. The app and its emails are in English.

What does JRD Shop cost?

$19 a month for one location, or $39 a month for up to 4 locations, plus $5 a month for each location after that. Setup is $199 once, and free with a Complete website or a + Store & Email migration. No commission and no per-order fees: Stripe charges its standard card fees in your own Stripe account, and that’s all.

Does it work with my register?

Not yet. Connecting Clover registers, so sales rung up in the store change the same count, is in the works. Until then, your website sells from the locations you choose (a warehouse works well), and you count each store from the app whenever you want its numbers right.

Can you move my shop off Shopify or Square?

Yes. We bring your products, sizes, prices and photos over from a Shopify or Square export or a spreadsheet, set up your locations and the shop pages on your site, and you keep your old shop running until the new one is ready. Customer accounts, gift cards and past orders stay with your old platform.

What happens if I stop paying for JRD Shop?

The shop stops at the end of the last month you paid for, and your website keeps running without it. Your products, stock and orders are yours: before then, or within 90 days after, ask and we send them to you as a spreadsheet.

What kind of store is it for?

Independent stores that sell items in sizes, in one place or several: a store and a website, a few stores, or a warehouse that ships. It suits clothing, shoes and accessories best today. For appointments and services there’s JRD Booking, and if Shopify fits your store better, we’ll say so.

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